Returns &
Refunds Policy  

We want you to
be happy with your items but in the unfortunate event that you’re not, we’ll do
our very best to make it right. Simply get in touch and we’ll help you out. 

You have the
right to cancel your order at any time up to 7 working days after the day you
received your order, however this does not apply to certain items such as
personalised gifts or items customised for you. It is vitally important that
when you place your order that you check all details, including dates,
spelling, punctuation and grammar are correct as we copy what we get sent for
item personalisation. If you have noticed an error after
you have placed an order we request you let us know ASAP via email to
[email protected] with you order number, and providing the item has
not already been sent for production we can look to make the required
alterations. Please get in touch to cancel your
order and we’ll refund your order excluding any delivery charges once we have
received back the item in the same unused condition we sent it in and with all original
packaging still intact. 

If you’re
unhappy with your item, please return it within 21 days to receive a refund,
not including the initial postage charge. This does not apply to personalised
items where there is an error made that was not a fault of ours or the item has
not been cared for in your possession. If the item is faulty, we will
also refund the returns postage as well as the relevant initial postage charge
(if any).  

Returns
Address 

Please send
your item(s) back in their original packaging, to the following address,
including any invoice/order form to help us identify your order. You must
contact us before returning an item.